Shipping
*Please note that for orders placed between the 12th and the 25th during our Black Friday sale, we advised of a 15-business-day dispatch delay. This time frame refers to the period from when your order is placed to when it leaves our warehouse and does not include the additional transit times outlined below.
For orders placed on or after the 25th, a 10-business-day dispatch delay applies.
Australia Shipping
Domestic orders across Australia can be sent via standard or express post.
Average Shipping Times out of Brisbane, Australia:
Shipping Option |
Delivery Time |
Cost |
Same Day Delivery |
Same Day |
Based on distance from Tingalpa, Brisbane (Km) |
Australian Standard (Exc. WA) |
2-5 Business Days |
A$9.99 for orders under $130 |
Western Australia Standard Shipping |
7-10 Business Days |
A$9.99 for orders under $130 |
Australian Express (Exc. WA) |
1-3 Business Days |
A$14.99 |
Western Australia Express Shipping |
3-5 Business Days |
A$14.99 |
*FREE SHIPPING is applied to orders over $130 (Australia only).
* Please note that Ready To Drink (RTD) items are exclusively shipped within Australia and are not eligible for free shipping promotions. Each order is limited to a maximum of 1 RTD, and the standard shipping cost for these items is A$18.00.
*Orders containing boxes of Protein Puffs have a $12 standard shipping fee and cannot be shipped via express.
*Same Day Delivery: Same Day Delivery is available for customers based within 50km radius from our warehouse located in Tingalpa QLD. The cost of delivery will be determined by your postcode distance (Km) from our warehouse location. This will be calculated at the time of checkout. Order by 11 am Monday-Friday (excluding Public Holidays) for same day delivery. (Same Day Delivery is not available during sale promotions)
If you do purchase after 11am AEST or after hours, this will be delivered the next available business day.
International Shipping
Orders being shipped outside of Australia can be sent with either standard or express post. Prices on shipping vary, please see the information below.
For international shipping, all orders under 5kg are charged a flat rate. If your order exceeds 5kg, shipping costs are calculated based on the parcel's weight.
New Zealand Shipping:
Shipping Option |
Delivery Time |
Cost
|
Standard Shipping |
8-12 Business Days |
A$10.00 |
Express Shipping |
2-4 Business Days |
A$14.00 |
USA Shipping:
Shipping Option |
Delivery Time |
Cost |
Standard Shipping |
6-8 Business Days |
A$12.00 |
Express Shipping |
2-4 Business Days |
A$16.00 |
Canada Shipping:
Shipping Option |
Delivery Time |
Cost
|
Standard Shipping |
6-8 Business Days |
A$18.00 |
Express Shipping |
2-4 Business Days |
A$24.00 |
Europe Shipping:
Shipping Option |
Delivery Time |
Cost |
Standard Shipping |
7-14 Business Days |
A$14.00 |
Express Shipping |
3-5 Business Days |
A$18.00 |
United Kingdom Shipping:
Shipping Option |
Delivery Time |
Cost |
Standard Shipping |
7-14 Business Days |
A$12.00 |
Express Shipping |
3-5 Business Days |
A$16.00 |
Rest of the World Shipping:
Shipping Option |
Delivery Time |
Cost |
Standard Shipping |
*6-27 Business Days |
A$18.00 |
Express Shipping |
*3-5 Business Days |
A$24.00 |
*Please note: The above delivery time-frames are only estimations provided by our shipping providers. Although we hope this never happens, delivery delays during transit can occur.
*New Product Launch and Restock Periods: During new releases, restocks and sale periods please allow an additional 3-5 working days for dispatch on top of the normal shipping times.
*Public Holidays: Not included as business delivery days.
*Please note: Orders will be shipped out the same day if received by 2pm AEST, Monday - Friday Brisbane time (EST - no daylight saving). After 2pm orders will be shipped out the next working day. If purchased after 2pm Friday afternoon AEST, then orders will be dispatched Monday morning.
*Additional Duties: We will always do our best to ensure the amount of tax you are charged is as minimal as possible. However, we cannot guarantee a customer will not encounter any tax at all upon their order entering their country. Please refer to Sections 21 & 22 of our Terms and Conditions for further information in relation to import duties, handling fees, customs charges and local sales taxes.